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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Lackey

August 19, 2025

5  out of  5
rating by Chris Lackey
"Best place around Great prices good people"
We responded:
"Thank you, Chris, for sharing your positive experience with us. It's wonderful to hear that you found our prices competitive and our team welcoming. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Aracely Muñoz

August 18, 2025

5  out of  5
rating by Aracely Muñoz
"Te felicito Erick@jamecasa eres excelente persona muy amable con mucha experiencia y atención para atender alos clientes Dios te siga dando entendimiento y sabiduría"
We responded:
"Gracias por compartir tus amables palabras sobre Erick. Nos alegra saber que su atención y experiencia han sido de tu agrado. Valoramos mucho tu opinión y nos motiva a seguir ofreciendo el mejor servicio posible."
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Rachel Edwards

August 18, 2025

5  out of  5
rating by Rachel Edwards
"Extremely knowledgeable and very helpful! Got me way better rates and it’s greatly appreciated! Thank you!"
We responded:
"Thank you, Rachel, for your kind words and for sharing your experience. It's wonderful to hear that you found the service knowledgeable and helpful, and that we could assist you in getting better rates. Your appreciation means a lot to us, and we're glad to have been able to help with your insurance needs."
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Sabrina Ables

August 18, 2025

5  out of  5
rating by Sabrina Ables
"Very helpful! Erick is very friendly and answered all my questions!"
We responded:
"Thank you, Sabrina, for sharing your positive experience with us. We're delighted to hear that Erick was able to assist you effectively and provide the answers you needed. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Southern Cowgirl

August 13, 2025

5  out of  5
rating by Southern Cowgirl
"I just moved here from out of state and they called me as soon as I changed my address to get me started on insurance. They were prompt, friendly and made the process so much easier."
We responded:
"Thank you for sharing your experience! We're delighted to hear that our team was able to assist you promptly and make your transition smoother. Your feedback is greatly appreciated, and we're glad to have you with us. If you ever need anything, we're here to help."
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Robert

August 12, 2025

5  out of  5
rating by Robert
"Very informative and helped me compare coverage"
We responded:
"Thank you, Robert, for sharing your feedback. It's great to hear that you found the information provided helpful in comparing coverage options. Your satisfaction is important to us, and we're glad we could assist you effectively. If you have any more questions or need further assistance, feel free to reach out."
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Lizette Vazquez

August 12, 2025

5  out of  5
rating by Lizette Vazquez
"He trabajado con Erick en varias ocasiones y siempre ha demostrado un nivel de profesionalismo excepcional. Es muy atento, se toma el tiempo de explicar cada detalle y, lo más importante, realmente se preocupa por nosotros como clientes. Siempre busca la mejor opción para nuestras necesidades y nos da la confianza de que estamos en buenas manos. Sin duda, lo recomiendo al 100%!! Muchas gracias Erick por todo."
We responded:
"Gracias por compartir tu experiencia tan positiva con Erick. Nos alegra saber que su profesionalismo y dedicación han hecho una diferencia en tu experiencia con nosotros. Nos esforzamos por ofrecer el mejor servicio posible y comentarios como el tuyo nos motivan a seguir mejorando. Apreciamos mucho tu recomendación y confianza."
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Reyes Pineda

August 11, 2025

5  out of  5
rating by Reyes Pineda
"Excelente me ayudó el joven Erick es muy profesional y muy eficiente! La atención es muy buena súper recomendado no lo duden y lo mejor que habla los dos idiomas."
We responded:
"Gracias por compartir tu experiencia. Nos alegra saber que Erick te brindó un servicio profesional y eficiente. Nos esforzamos por ofrecer una atención de calidad y es un placer saber que cumplimos con tus expectativas. Apreciamos tu recomendación y esperamos seguir siendo tu elección de confianza."
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William Mitchell

July 29, 2025

5  out of  5
rating by William Mitchell
"It was a great experience."
We responded:
"Thank you, William, for sharing your positive experience with us. We're delighted to hear that you had a great experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Brian Bradshaw

July 28, 2025

5  out of  5
rating by Brian Bradshaw
"Getting discounts for insurance never gets old and it’s the way it should be done. Thank you to Erick and State Farm."
We responded:
"Thank you, Brian, for sharing your positive experience with us. It's wonderful to hear that you appreciate the discounts and the service provided by Erick and our team. Your feedback is greatly valued, and we're glad to have met your expectations."
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Alex Arias

July 18, 2025

5  out of  5
rating by Alex Arias
"Got me in and out real fast ."
We responded:
"Thank you, Alex, for sharing your experience. It's great to hear that you appreciated the quick service. Your feedback is valuable, and we're glad we could meet your expectations. If there's anything else you need, feel free to reach out."
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whitehsetter

July 17, 2025

5  out of  5
rating by whitehsetter
"Everyone friendly and it was easy to switch insurance from Alabama to Arkansas"
We responded:
"Thank you for sharing your experience. It's great to hear that the transition from Alabama to Arkansas was smooth and that our team was friendly and helpful. Your feedback is truly appreciated."
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Tommy Ball

July 16, 2025

4  out of  5
rating by Tommy Ball
"Easy to schedule m, the only issue I had was with the tow truck driver could not find the location and I was on a major hwy. The rest of service was easy and convenient"
We responded:
"Thank you for sharing your feedback. It's great to hear that scheduling was easy and the service was convenient for you. We apologize for the trouble with the tow truck driver finding your location. Your input is valuable, and we'll work on improving this aspect of our service. We appreciate your support and look forward to assisting you in the future."
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margarita montiel

July 3, 2025

5  out of  5
rating by margarita montiel
"Super contenta con el servicio y atencion, especialmente de mi agente Erick Rodriguez. 100% Recomendado.☺️"
We responded:
"Nos alegra mucho saber que estás contenta con el servicio y la atención que has recibido, especialmente de parte de Erick Rodriguez. Agradecemos tu recomendación y tu confianza en nosotros. Siempre estamos aquí para ayudarte con lo que necesites."
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Rosy Marquez

July 3, 2025

5  out of  5
rating by Rosy Marquez
"I had a great experience. Erick was really helpful. He explained every single detail of my insurance policy in great depth. He answered all of my questions. I highly recommend him and getting with this insurance company."
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that Erick was able to assist you so thoroughly with your insurance policy. We appreciate your recommendation and are glad to have you as a valued customer. If you have any more questions or need further assistance, feel free to reach out."
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Nelson Howell

June 30, 2025

5  out of  5
rating by Nelson Howell
"They made the switch easy and they were able to answer all the questions that I asked."
We responded:
"Thank you, Nelson, for sharing your experience. It's great to hear that the switch was smooth and all your questions were answered. Your feedback is truly appreciated, and we're glad to have you with us."
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Adri Bottorff

June 29, 2025

5  out of  5
rating by Adri Bottorff
"Was super nice and very helpful"
We responded:
"Thank you, Adri, for your kind words and the perfect rating. It's wonderful to hear that you found the service helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Rich

June 19, 2025

5  out of  5
rating by Rich
"So far, so good. I recently switched back to State Farm from Allstate, and service is better than I had remembered especially at James Gowen's agency. Russell here has gone above and beyond to look out for my policy needs and has been very communicative in bringing potential issues, as well as any savings, to my attention so my policy is what it needs to be. I recommend this agency to anyone!"
We responded:
"Thank you for sharing your experience with us. It's great to hear that you've noticed an improvement in service since returning to State Farm. We're pleased that Russell has been able to assist you effectively and keep you informed about your policy. Your recommendation means a lot to us, and we're committed to maintaining the high level of service you've come to expect."
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Juan Huerta

June 11, 2025

5  out of  5
rating by Juan Huerta
"Erick did a wonderful job!! I am a hard sale to process, but he was patient and knew how to save me money! You all have a great man on the team!! Thank you State Farm!!!"
We responded:
"Thank you, Juan, for sharing your positive experience with Erick. It's fantastic to hear that his patience and expertise made a difference for you. We're proud to have him on our team, and your feedback is greatly appreciated. If there's anything else we can assist you with, feel free to let us know."
Profile photo of Janice Green

Janice Green

June 7, 2025

5  out of  5
rating by Janice Green
"My husband and I were extremely pleased with the services we received from our State Farm agent, Erick Rodriguez. We moved from Alabama to Arkansas and he was very knowledgeable, courteous, patient, and efficient. His expertise and advice was extremely helpful and he communicated well throughout the process."
We responded:
"Thank you, Janice, for sharing your experience with Erick. It's wonderful to hear that he was able to assist you and your husband so effectively during your move. Providing knowledgeable and courteous service is a top priority, and it's great to know Erick met your expectations. Your feedback is greatly appreciated and will be shared with him."
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Dougie

June 5, 2025

5  out of  5
rating by Dougie
"Erick, my potential agent was very helpful, he was patient, insightful and very knowledgeable of the task at hand he made me feel comfortable explained in a way to where I understood it I would recommend Erick to anybody that's considering state farm as an insurance company"
We responded:
"Thank you for sharing your positive experience with Erick. It's wonderful to hear that he was able to provide you with the patience, insight, and knowledge you needed. We're glad he made you feel comfortable and ensured you understood everything clearly. Your recommendation means a lot, and we appreciate your feedback."
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bk1773 _07

June 4, 2025

5  out of  5
rating by bk1773 _07
"Very honest and very straight to the point. Got my business."
We responded:
"Thank you for sharing your feedback. It's great to hear that you found our approach honest and straightforward. We're glad to have earned your business and look forward to continuing to serve your insurance needs."
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Sharon S

June 3, 2025

5  out of  5
rating by Sharon S
"Eric was very knowledgeable on State Farm products. Thank you."
We responded:
"Thank you, Sharon, for sharing your positive experience. It's wonderful to hear that Eric was able to assist you with his knowledge of State Farm products. Your feedback is greatly appreciated."
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Somer Mcspadden

June 3, 2025

5  out of  5
rating by Somer Mcspadden
"Exceptional team! I couldn’t be happier with my experience with the James Gowen agency. From start to finish, Erick’s customer service has been outstanding! He was friendly, knowledgeable, and always willing to go the extra mile. He made the process of setting up my policies quick and stress-free, answering all my questions with patience and clarity. It’s rare to find a company that truly values its customers, but this agency delivers on every level. Erick helped me, however, whether you walk-in or call them directly, every person you talk to is willing to put forth the effort to make sure you are covered. Highly recommended!"
We responded:
"Thank you so much for sharing your wonderful experience. It's fantastic to hear that Erick and the rest of the team provided you with exceptional service. Your recommendation means a lot to us, and we're grateful for your trust and support."
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Ryan Simpson

May 12, 2025

5  out of  5
rating by Ryan Simpson
"Best customer service. Mallory and Chris have both been the most helpful especially when it comes to life insurance. Kind, knowledgeable, and friendly!! Cannot recommend this office enough!!"
We responded:
"Thank you, Ryan, for sharing your positive experience with us. It's wonderful to hear that Mallory and Chris were able to assist you effectively with your life insurance needs. We appreciate your kind words and recommendation. Your feedback motivates us to continue providing excellent service."